What happens when I arrive in Istanbul for treatment?
When Turwel plans your trip, a driver meets you at the airport and takes you to your hotel. You will already have your appointment times, the clinic's address and our contact details. On the day of your first appointment, a transfer takes you to the clinic, and we stay in touch throughout your stay.
Last reviewed: · Written by Turwel
Before you land
- You receive a summary of your flights, transfers, hotel, appointments and contacts
- We confirm your arrival time with the driver, and update them if your flight changes
- You know who to message if anything goes wrong on the way
At the airport
After passport control and baggage collection, the driver meets you in the arrivals hall and takes you to your hotel. If you cannot find the driver, message us on WhatsApp and we will put you in touch.
At the hotel
The hotel is chosen with your treatment and recovery in mind, for example its distance from the clinic and how comfortable it is to rest in. Check-in details are in your summary.
Your first clinic appointment
A transfer takes you from the hotel to the clinic at the agreed time. The clinic carries out its assessment and confirms the plan with you before any treatment begins. If anything changes, see what to do if the plan changes.
During your stay
- Transfers between the hotel and the clinic for your appointments
- One point of contact at Turwel for practical questions
- Medical questions go to the clinic, using the contact route it gives you
Going home
When the clinic confirms you are fit to fly, a transfer takes you back to the airport. Make sure you have your written aftercare instructions and the clinic's contact details before you leave. See aftercare once you are back in the UK.
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Or email info@turwel.com · UK +44 7949 875777